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Rainsoft

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RainSoft is an international company. The company operates in the United States and 24 other countries of the world. At the present time, RainSoft is a division of Aquion Water Treatment Products. The corporate office of the company is based in Illinois. The company has been on the market since 1953. The company provides water treatment systems for homes. The products of the company include including softening, filtering, conditioning and drinking water purification systems. RainSoft water treatment systems and components are sold, installed and serviced by more than 300 independently owned and operated RainSoft dealerships worldwide. The company maintains laboratory, R&D and manufacturing facilities.

Rainsoft invests in rigorous independent testing and certification programs.
Please try to contact Rainsoft Customer Service directly prior to posting any complaints on this site.

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Rainsoft Complaints & Reviews

Rainsoft Reviews

EttaMay123
Rainsoft Love it wouldn't be with out it.
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

It is nice to hear you have had a great experience with your RainSoft products. Most people only post complaints when they are upset or in your case extremely happy. It’s great t...

#314108
Apr 23, 2012
136

Jpluttme
Rainsoft - High pressure, terribly long, scam attempt
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

We have made several attempts to contact this person and discuss their poor experience. We would love to speak with the local distributor however we have no idea what city they ar...

#313244
Apr 19, 2012
2

Crostad
Rainsoft Water Filtration: Good product, terrible service
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I reached out to this customer a few times with no response. The following is my communication to her. If you anyone has any questions about this post or any other issues you can c...

#313085
Apr 18, 2012
20

Rainsoft...
Rainsoft s Response
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

We submitted an e-mail to customer focus and to Rainsofts website, we received no response after a week. We were looking for Rainsofts response to the non servvice issues were havi...

#312098
Apr 14, 2012
21

Tybarius
Rainsoft businessmen are crooks
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I purchased a $2,700 from them which worked fine but their billing scam is a nightmare. I signed a contract for 5 years but at some point my bill was converted to a credit card bil...

#311977
Apr 13, 2012
23

Addicted...
Rainsoft - It really never worked!
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

We purchased our Rainsoft system 5 years ago. In that 5 years, the system might have worked 1/2 the time. We were making repair calls regularly. About a year & 1/2 ago, another par...

#311229
Apr 10, 2012
39

Rainsoft...
Rainsoft s broken promises
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

Buyer beware, I've owned a rainsoft system for a number of years now that was suppose to take the iron out of our system, I'm hear to tell you it works adaquite at best. We...

#310450
Apr 06, 2012
76

Vshee
Rainsoft - Long Island Pure Water - Rain Soft
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

This customers was having a difficult and poor experience. We have resolved the phone number issue and she was also having some water pressure problems that were not listed in her...

#309811
Apr 04, 2012
44

Emailusp...
Harrassment by Rainsoft Service Reps
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

We contacted the selling dealership and confirmed they have spoken with the customer and have the problem resolved. There was a communication problem. The customer had signed up f...

#308995
Mar 31, 2012
180

Lturner21
Rainsoft - I fell for their marketing scheme
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

The local dealer has contacted the customer and apologized for the poor experience she had. They also wrote her sent a letter apologizing for the mix up on the gift card and has m...

#306081
Mar 19, 2012
235

Gypsyroad
Rainsoft difficulty in returning ill-gotten gains
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I investigated this issue and spoke with the selling dealer and they apologized for the problems created. Most of this was due to miscommunication and they take full responsibilit...

#305479
Mar 17, 2012
113

Anonymous
Rainsoft - Rain Soft is a great product
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I've had my rainsoft system (TC) foe three years now. I wanted to wait and see if I would have any problems before making posting a review. SO here it goes! I live in Clarksvil...

#303521
Mar 09, 2012
334

Ermel
Rainsoft Misleading Scamming Co.
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I spoke with this customer and learned he thought has had a single tank softener with carbon added to the tank as he stated in his original post. He actually has a three tank sy...

#298268
Feb 18, 2012
558

Kngott
Rainsoft has ruined our appliances!
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

We spent a fortune on a Rainsoft water system and it has never worked!! We complained that our appliances and tubs were turning orange and they came out and said the rust remover ...

#282981
Dec 21, 2011
786

Cweaver78
Rainsoft fixed problem immediately-great ethics
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

We were shopping at Home Depot and agreed to an in-home water testing demonstration by Rainsoft. After the demonstration, our sink leaked. I reported the problem to Rainsoft and ...

#281187
Dec 13, 2011
730

Bkhenz86
Aggressive/Hostile Rainsoft Salesman
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

The letter below is from the local dealer written to in response this post. If anyone has any comments or questions please contact me at customerfocus@rainsoft.com Mr. Harmon, Th...

#280587
Dec 10, 2011
651

TonyG68
Houston Rainsoft dealer is a scam artist.
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

Our customer service department contacted the local dealer and they have spoken with the customer. There was some confusion about pricing and options and the dealer has informed u...

#280495
Dec 09, 2011
695

Jacksonv...
Rainsoft - Discrimination
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

Customer Service spoke with the local dealer regarding the comments of the ex employee and asked them to look into his allegations. This particular dealer has been with RainSoft fo...

#280376
Dec 09, 2011
370

Bob196283
Rainsoft --so far, so good
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I’m glad to hear things worked out well with your experience and I am confident you will continue find your choice was a good one. If you have any questions or problems please f...

#274925
Nov 14, 2011
586

Bdhunter72
Rainsoft - Thanks Rain Soft
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I complained about Rain Soft being liars and crooks on this web page yesterday, 7 Nov (even though I dont see my complaint). I got a call from them today, 8 Nov, and explained my ...

#273692
Nov 08, 2011
1117

Bdhunter72
Rainsoft - Rain Soft Liars and Crooks
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

This Issue was resolved and the customer’s account was adjusted. For clarification the statement is accurate that if non RainSoft parts are installed on a RainSoft system it wil...

#273434
Nov 07, 2011
678

Raydawg
Rainsoft refuses to fix their products
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I am pleased to report that this issue has been resolved. I have had several emails and phone communications with the consumer and their local dealer. It was clear there was a co...

#264115
Sep 25, 2011
448

Bigben567
Rainsoft systems not durable!
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

The following was added by the author and I am pleased we had a great outcome. I was contacted by Scott Harmon and he was able to work out a deal with my local dealer for a free ap...

#260703
Sep 08, 2011
464

Frappych...
I would not buy Rainsoft to save my life! They are sexist liars!
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

The local dealership was contacted with this complaint and the following is an excerpt from the letter that was written to the consumer. I received a copy of a complaint that you ...

#254748
Aug 11, 2011
1442

Dissatis...
Rainsoft - Rain Soft is a big rip-off
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I am pleased we were able to help resolve the issue for this customer. His concerns related to service fees are difficult to address, as all fees are set by the independent dealer....

#249640
Jul 18, 2011
1406

EDOBRIEN58
Rainsoft water conditioner is the biggest rip off I have ever seen.
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

The following is the comments from the service manager at the local dealer. I spoke with the customer this morning and his unit has been serviced and is working properly. The uni...

#245185
Jun 24, 2011
1875

Mselle
Rainsoft - Lied to me about finance charges,damaged my basement ceiling
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

To Whom It May Concern, I have made several attempts to contact you by email with no reply. I do not have any other form of contact information for you. I am more than willing to ...

#242844
Jun 12, 2011
863

Rockinlen
Rainsoft - My Rains Soft system is horrible
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

This customer had a problem with a problem water system on well water. I am pleased to report that it’s been almost 90 days since this was resolved and the customer now has grea...

#236468
May 08, 2011
2071

Desant89
Rainsoft !!!!
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

The following was added by the author and I am pleased we had a great outcome Update: I had a rep come by yesterday (same day as my post on here), who actually made me feel better ...

#235718
May 04, 2011
705

Art5
Rainsoft - Misrepresented their service and products
5.0 2080 E. Lunt Avenue Elk Grove VillageIL60007 1-800-RAINSOFT, 847-437-9400 http://www.rainsoft.com/contact.cfm

I am glad your experience with the service people we sent out was a good one. Its unfortunate the selling dealer which is no longer a RainSoft dealer over sold the product in the a...

#232703
Apr 16, 2011
1400
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