Rainsoft

It is nice to hear you have had a great experience with your RainSoft products. Most people only post complaints when they are upset or in your case extremely happy. It’s great t...

We have made several attempts to contact this person and discuss their poor experience. We would love to speak with the local distributor however we have no idea what city they ar...

I reached out to this customer a few times with no response. The following is my communication to her. If you anyone has any questions about this post or any other issues you can c...

We submitted an e-mail to customer focus and to Rainsofts website, we received no response after a week. We were looking for Rainsofts response to the non servvice issues were havi...

I purchased a $2,700 from them which worked fine but their billing scam is a nightmare. I signed a contract for 5 years but at some point my bill was converted to a credit card bil...

We purchased our Rainsoft system 5 years ago. In that 5 years, the system might have worked 1/2 the time. We were making repair calls regularly. About a year & 1/2 ago, another par...

Buyer beware, I've owned a rainsoft system for a number of years now that was suppose to take the iron out of our system, I'm hear to tell you it works adaquite at best. We...

This customers was having a difficult and poor experience. We have resolved the phone number issue and she was also having some water pressure problems that were not listed in her...

We contacted the selling dealership and confirmed they have spoken with the customer and have the problem resolved. There was a communication problem. The customer had signed up f...

The local dealer has contacted the customer and apologized for the poor experience she had. They also wrote her sent a letter apologizing for the mix up on the gift card and has m...

I investigated this issue and spoke with the selling dealer and they apologized for the problems created. Most of this was due to miscommunication and they take full responsibilit...

I've had my rainsoft system (TC) foe three years now. I wanted to wait and see if I would have any problems before making posting a review. SO here it goes! I live in Clarksvil...

I spoke with this customer and learned he thought has had a single tank softener with carbon added to the tank as he stated in his original post. He actually has a three tank sy...

We spent a fortune on a Rainsoft water system and it has never worked!! We complained that our appliances and tubs were turning orange and they came out and said the rust remover ...

We were shopping at Home Depot and agreed to an in-home water testing demonstration by Rainsoft. After the demonstration, our sink leaked. I reported the problem to Rainsoft and ...

The letter below is from the local dealer written to in response this post. If anyone has any comments or questions please contact me at customerfocus@rainsoft.com Mr. Harmon, Th...

Our customer service department contacted the local dealer and they have spoken with the customer. There was some confusion about pricing and options and the dealer has informed u...

Customer Service spoke with the local dealer regarding the comments of the ex employee and asked them to look into his allegations. This particular dealer has been with RainSoft fo...

I’m glad to hear things worked out well with your experience and I am confident you will continue find your choice was a good one. If you have any questions or problems please f...

I complained about Rain Soft being liars and crooks on this web page yesterday, 7 Nov (even though I dont see my complaint). I got a call from them today, 8 Nov, and explained my ...

This Issue was resolved and the customer’s account was adjusted. For clarification the statement is accurate that if non RainSoft parts are installed on a RainSoft system it wil...

I am pleased to report that this issue has been resolved. I have had several emails and phone communications with the consumer and their local dealer. It was clear there was a co...

The following was added by the author and I am pleased we had a great outcome. I was contacted by Scott Harmon and he was able to work out a deal with my local dealer for a free ap...

The local dealership was contacted with this complaint and the following is an excerpt from the letter that was written to the consumer. I received a copy of a complaint that you ...

I am pleased we were able to help resolve the issue for this customer. His concerns related to service fees are difficult to address, as all fees are set by the independent dealer....

The following is the comments from the service manager at the local dealer. I spoke with the customer this morning and his unit has been serviced and is working properly. The uni...

To Whom It May Concern, I have made several attempts to contact you by email with no reply. I do not have any other form of contact information for you. I am more than willing to ...

This customer had a problem with a problem water system on well water. I am pleased to report that it’s been almost 90 days since this was resolved and the customer now has grea...

The following was added by the author and I am pleased we had a great outcome Update: I had a rep come by yesterday (same day as my post on here), who actually made me feel better ...

I am glad your experience with the service people we sent out was a good one. Its unfortunate the selling dealer which is no longer a RainSoft dealer over sold the product in the a...