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What Their Customers Are Saying ?

Rainsoft Ec5 Water Conditioning System Review from Lake Elsinore, California

RainSoft
We purchased the EC5 with the drinking water system. WOW! Ive owned water softeners before but ive never had water like this! There truly is a huge difference between water treatment companies and equipment. We are RainSoft customers for life. Chris our salesman was amazing! Very knowledgeable and honest. I highly recommend RainSoft to all of my Arizona neighbors. Read more

RainSoft - Water tastes great!

RainSoft
I have had the Rainsoft water treatment and the Clean Start laundry system for a month now. It is all they said it would be and more. The installers had to deal with my 70-year old plumbing. They took great care of my grass so that it would look nice after being dug up for the installation. My hair and skin have not looked this good in decades. I save a lot of money not having to use hot water for laundry (more than 50% on gas saving). I... Read more

RainSoft - I would recommend without question

RainSoft
Great experience. My family noticed how our skin and hair feels after a shower . Before and after was eye opening .The system is a joy. I would recommend the system without question. Products are awesome as well !!!! Jeana, Arizona Read more
RainSoft's reply to:

We contacted our dealer in Michigan regarding Mr. Muller’s comments and concerns surrounding the installation of his equipment. Our dealer quickly contacted the customer and discovered he had been calling the wrong phone number for his dealership. Our dealer visited...
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I didn't like
  • Product quality and representation
#1127182
RainSoft's reply to:

We spoke to our dealer located in Lexington, KY., regarding this matter. According to the dealer, they did discuss the warranty with the customer and gave her options regarding warranty replacement and/or upgrading, which included additional incentives to make-up for...
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#1121728
RainSoft's reply to:

We spoke with our distributor in Florida regarding the following water test and the amount of the gift card offered. The dealer has spoken with the consumer regarding this matter and offered them a gift, in addition to the standard $25 Home Depot gift card, which they...
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I didn't like
  • Being lied to
#1115970

Rainsoft Water Softener Review from Oklahoma City, Oklahoma

RainSoft
#709778
After reviewing this company. I'm reading a lot of pissed off consumers in many areas of the United states. Thank you for having a forum so.that future buyers don't experience the same issues.
Comment
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Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
RainSoft - Review about Water Treatment System from Gainesville, Florida
1/1

RainSoft - Review about Water Treatment System from Gainesville, Florida

RainSoft
#511557
Rainsoft promised to install the equipement in the garage and charging extra to build a insullated box to keep it all from freezing and got it installed in the garage but left out the insulated box! It's been months since and still no resolve . I will be OUT if anything goes wrong from cold weather. :(
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RainSoft's reply to:

It appears the system was purchased late September 2016, not 2017. The EC5 water conditioner comes with a limited lifetime warranty, which includes the treatment tank, valve, brine tank, resin and electrical components. The warranty is for the first purchaser and is...
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RainSoft's reply to:

We spoke with Mr. Patel a few weeks ago and discussed the service he received from our distributor in Florida and answered his questions regarding his system and the upgrade that was performed on it. We provided Mr. Patel with additional information for his system, via...
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RainSoft's reply to:

We have made several attempts to contact the following customer, but unfortunately we have been unsuccessful in receiving a response. As the manufacturer of RainSoft water treatment equipment, we stand ready and willing to address any issues concerning our equipment,...
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I didn't like
  • Deceptive sales tactics
#1081039
RainSoft's reply to:

Our distributor commented, We would be happy to review any “better pricing” The customer refers to in his complaint. As you are aware, pricing has increased over the years and a customer that purchased a well equipment package 2 years ago, would have spent less than...
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#1071163
Thank you for contacting RainSoft. We appreciate this opportunity to address this matter with our distributor in Florida. At this time, it is our understanding the dealer has removed the customer’s information from their computer system, thereby eliminating any...
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I didn't like
  • Lies they tell to get you to purchase the system
  • Bad customer service
#1026560
RainSoft's reply to:

After reviewing this matter with our distributor in Kansas, it appears the customer replaced their existing water softener with a RainSoft system approximately 3 years ago. At that time, the existing drain line was used, since it was in an area of the basement that...
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I didn't like
  • Failing to keep their promise
  • Incompetence maintenance
  • Mislead misguided
#1020374

Contact RainSoft

Mailing Address:
RainSoft
101 S. Gary Avenue Roselle
Roselle, IL 60172
Phone:
(847) 437-9400
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RainSoft's reply to:

We have been in contact with our dealer in Orlando concerning your ongoing issues. According to the dealer, they have had difficulties getting in touch with you. If possible, our dealer would like to hear from you in order to schedule an appointment for one of their...
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I liked
  • What i thought was a true lifetime warranty
#1014607