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What Their Customers Are Saying ?

Rainsoft Ec5 Water Conditioning System Review from Lake Elsinore, California

RainSoft
We purchased the EC5 with the drinking water system. WOW! Ive owned water softeners before but ive never had water like this! There truly is a huge difference between water treatment companies and equipment. We are RainSoft customers for life. Chris our salesman was amazing! Very knowledgeable and honest. I highly recommend RainSoft to all of my Arizona neighbors. Read more

RainSoft - Water tastes great!

RainSoft
I have had the Rainsoft water treatment and the Clean Start laundry system for a month now. It is all they said it would be and more. The installers had to deal with my 70-year old plumbing. They took great care of my grass so that it would look nice after being dug up for the installation. My hair and skin have not looked this good in decades. I save a lot of money not having to use hot water for laundry (more than 50% on gas saving). I... Read more

RainSoft - I would recommend without question

RainSoft
Great experience. My family noticed how our skin and hair feels after a shower . Before and after was eye opening .The system is a joy. I would recommend the system without question. Products are awesome as well !!!! Jeana, Arizona Read more
Thank you for contacting RainSoft. We appreciate this opportunity to address this matter with our distributor in Florida. At this time, it is our understanding the dealer has removed the customer’s information from their computer system, thereby eliminating any...
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I didn't like
  • Lies they tell to get you to purchase the system
  • Bad customer service
#1026560
RainSoft's reply to:

After reviewing this matter with our distributor in Kansas, it appears the customer replaced their existing water softener with a RainSoft system approximately 3 years ago. At that time, the existing drain line was used, since it was in an area of the basement that...
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I didn't like
  • Mislead misguided
  • Incompetence maintenance
  • Gm robert
#1020374
RainSoft's reply to:

We have been in contact with our dealer in Orlando concerning your ongoing issues. According to the dealer, they have had difficulties getting in touch with you. If possible, our dealer would like to hear from you in order to schedule an appointment for one of their...
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I liked
  • What i thought was a true lifetime warranty
#1014607

RainSoft - Review about Water Treatment System from Gainesville, Florida

RainSoft
#511557
RainSoft - Review about Water Treatment System from Gainesville, Florida
1 of 1
Rainsoft promised to install the equipement in the garage and charging extra to build a insullated box to keep it all from freezing and got it installed in the garage but left out the insulated box! It's been months since and still no resolve . I will be OUT if anything goes wrong from cold weather. :(
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RainSoft's reply to:

We have discussed this matter with the local distributor and based on the length of time that has transpired since the last service call, a service fee would be quoted. Once the dealer was able to assess the situation and determine the cause of the leak, the dealer...
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RainSoft's reply to:

Thank you for contacting RainSoft. We appreciate the opportunity to address your concerns regarding our warranty and, more specifically, the brass valve that is part of your water conditioner. This valve is no longer in production, although we maintain a small supply...
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I liked
  • Customer service overnighted a new head to distributer
I didn't like
  • Local distributer reminds me of a used car salesman
#994622
RainSoft's reply to:

Our distributor has addressed the customer’s main concern, which was that he believed he had a 90-day deferment. The dealer apologized that this may not have been clearly conveyed to the customer, although, when the finance represented visited him at his home to...
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I didn't like
  • Exp we had
  • Customer service
  • Being ripped off
#981760
RainSoft's reply to:

We have discussed this matter with our distributor in Florida and have been advised that the problem was not with the reverse osmosis, but with their refrigerator. Our dealer has stated that the water from the reverse osmosis faucet had perfect pressure, but the...
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#968784
We have discussed this issue with our distributor in Alabama. The distributor met with the Sanderson’s on November 11th to demonstrate our water treatment system. After the demonstration, the Sanderson’s filled out a credit application completely and a work order,...
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I didn't like
  • Mislead misguided
  • How sneaky they are
#954984
We spoke to Ms. Wollenburg and discussed her concerns regarding soap products and the difficulty she has had with finding all natural, fragrance free soaps. We recommended that she contact Liquid Soap Products, Ltd., at www.GoHealthy360.com, who many of our...
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#946196

Contact RainSoft

Headquarters Address:
RainSoft
101 S. Gary Avenue Roselle
Roselle, IL 60172
Phone:
(847) 437-9400
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RainSoft's reply to:

After speaking with our distributor in Iowa, it is our understanding that the brass valve body needs to be replaced, not the entire unit. The valve body is covered under warranty, but the labor involved to replace it is not. Therefore, there is no charge for the part...
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I liked
  • Lifetime warranty
  • What i thought was a true lifetime warranty
I didn't like
  • Deceptive sales practices
#945688