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Rainsoft's reply to:

I must apologize for the events and I will call you to discuss it in more detail. As a brief overview, we received an approval on your loan for the water system and installed it for you with the best intentions. The lender has a legal right to review your paperwork...
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We followed up with the selling dealer regarding this matter and have been informed that as of this week, the customer’s interest is 2 yrs. no interest. It appears Home Depot has already addressed this matter as their records show no interest until March 11, 2017. The...
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Rainsoft's reply to:

We have reached out to our dealer in Florida and at this time all of Mr. Soto’s concerns and issues have been addressed. We would like to point out that all of our distributors are independently owned and operated and it is our policy that we refer all of our...
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Rainsoft's reply to:

We have been in touch with our authorized dealer who services Upper Marlboro, Maryland. They provided us with a service order dated March 24, 2016 showing they provided the customer a service/maintenance call. The work order shows the customer is on city water, which...
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We have spoken with our dealer regarding this matter and they provided us the following response: We installed Mr. Eger’s equipment in October 2015 and at the time of the install were told to tie the new equipment in to the lines of another brand filter/softener. We...
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#791594
We have spoken with our dealer in New Jersey regarding this matter and they have acknowledged their part in the miscommunication that took place between them and the customer. Process changes have been made to prevent future issues of this kind. The customer is...
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Rainsoft's reply to:

We reached out to the servicing dealer and received the following response – The customer requested service in October 2014 due to the system leaking. The servicing dealer agreed to fix the leak at no charge but unfortunately the customer cancelled this appointment and...
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Rainsoft's reply to:

There are many times, at the time of a sale, that a customer expresses concern about moving in the near future. It is common practice with many of our dealers that they offer to uninstall and reinstall equipment in the event this takes place, but there is typically a...
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Rainsoft's reply to:

At this time all of Ms. Cadott’s issues have been addressed and the customer is satisfied. The customer was kind enough to write us a letter commending our distributor in New Jersey and the service they provided. If you have any questions regarding this post or any...
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Rainsoft's reply to:

Upon receipt of this complaint, our servicing dealer in Fresno called and emailed Mr. Smith. Unfortunately they cannot locate the service file until they know the customer’s address. Another email was sent to Mr. Smith on January 21st in an effort to address his...
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