filters
State:
Show
City:
Show
Product:
Show
Rainsoft's reply to:

We were finally able to personally speak to Mr. Currie today. We understand his frustration and acknowledge that some of the information he was given was not accurate. We have been in touch with our distributor for Lake Worth, Florida, who will be in touch with Mr....
Read more
We reached out to our distributor in Florida regarding this matter and they have informed us that since the system was installed in 2009, Mr. Mairs has had regular maintenance on his equipment. Typically with problem water applications, yearly maintenance is...
Read more
Heathrow, Florida
#846028
At this time we are looking into this matter with our distributor in Columbus, OH. We apologize for the difficulties the homeowner has experienced and, where we haven’t received confirmation of what may have failed on the equipment, we do feel this may be a product...
Read more
Rainsoft's reply to:

We reached out to our dealer in Houston, Texas regarding Somer Thompson’s complaint, but unfortunately they had no record of her. To better assist Ms. Thompson, we reached out to her to verify her city and state to properly identify the selling dealer. We received the...
Read more
Rainsoft's reply to:

We have addressed this matter with our dealer who performed the presentation for the Truini’s. They have assured us that they will address this matter with the Truini’s and as of last week have left them two messages. In the meantime, the dealer has mailed out a gift...
Read more
#836452
We have addressed this matter with our dealer in Florida and, according to their service manager, Ms. Thomas’s water tested zero grains soft upon arrival and the unit was found to be operating properly. There was a trace amount of chlorine in the water so carbon was...
Read more
#830460
Rainsoft's reply to:

We received the following response from our distributor who services Arlington, Texas: We have checked into this information and verified we did do a survey for this customer at our local Home Depot store. At the end of the survey we ask for their personal...
Read more
#815873
In an effort to get a better understanding of Mr. Powell’s complaint, we spoke to him last week. Mr. Powell made it very clear to us that he doesn’t want to keep the water treatment system. He is not happy with the dealer and stated there is nothing we can do to make...
Read more
In an effort to get a better understanding of Mr. Powell’s complaint, we spoke to him last week. Mr. Powell made it very clear to us that he doesn’t want to keep the water treatment system. He is not happy with the dealer and stated there is nothing we can do to make...
Read more
#808801
Rainsoft's reply to:

I must apologize for the events and I will call you to discuss it in more detail. As a brief overview, we received an approval on your loan for the water system and installed it for you with the best intentions. The lender has a legal right to review your paperwork...
Read more