filters
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Rainsoft's reply to:

We have been in touch with our authorized dealer who services Upper Marlboro, Maryland. They provided us with a service order dated March 24, 2016 showing they provided the customer a service/maintenance call. The work order shows the customer is on city water, which...
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We have spoken with our dealer regarding this matter and they provided us the following response: We installed Mr. Eger’s equipment in October 2015 and at the time of the install were told to tie the new equipment in to the lines of another brand filter/softener. We...
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#791594
We have spoken with our dealer in New Jersey regarding this matter and they have acknowledged their part in the miscommunication that took place between them and the customer. Process changes have been made to prevent future issues of this kind. The customer is...
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Rainsoft's reply to:

We reached out to the servicing dealer and received the following response – The customer requested service in October 2014 due to the system leaking. The servicing dealer agreed to fix the leak at no charge but unfortunately the customer cancelled this appointment and...
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Rainsoft's reply to:

There are many times, at the time of a sale, that a customer expresses concern about moving in the near future. It is common practice with many of our dealers that they offer to uninstall and reinstall equipment in the event this takes place, but there is typically a...
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Rainsoft's reply to:

At this time all of Ms. Cadott’s issues have been addressed and the customer is satisfied. The customer was kind enough to write us a letter commending our distributor in New Jersey and the service they provided. If you have any questions regarding this post or any...
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Rainsoft's reply to:

Upon receipt of this complaint, our servicing dealer in Fresno called and emailed Mr. Smith. Unfortunately they cannot locate the service file until they know the customer’s address. Another email was sent to Mr. Smith on January 21st in an effort to address his...
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After seriously being misled by the Rainsoft salesperson, we decided to buy the Rainsoft water treatment equipment. Big mistake. First of all, we were guaranteed by the salesperson, that the only upkeep for the systems would be "a bag of salt, every couple of...
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I didn't like
  • Faulty product
  • Failing to keep their promise
  • Deceptive sales practices
#768913
Rainsoft's reply to:

We reached out to the customer on January 8th and asked him what model system he has. We offered to send him a pdf of the manual and apologized for the inconvenience. The customer responded to us on January 9th and said he was able to solve the problem by using his...
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#765255
Rainsoft's reply to:

We spoke to the authorized dealer in question and he agreed that, when he replaced the filters for the first time in March 2012, he had the wrong filters with him. He admitted this was his mistake and rectified the situation the following day. He assured us that every...
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