Reply by Rainsoft

We reached out to the selling dealer, who said they don’t show any record of having problems with this customer in the last 5 years. The dealer did acknowledge being late for this most recent service appointment and agreed they should have called the customer to make her aware of this. Since performing the service, they have been back to see the customer and stated she is happy. The dealer said the customer would remove the negative review. If you have any questions regarding this post, please contact us at


Update by user Mar 27

The cleaning product that they gave us to use with this water treatment system is very hard to mix up and it did not last for five years . The cleaning product is not a very good product .

Update by user Mar 27

The ring in the washing machine was due to a Film left each time you wash your clothes.

Update by user Mar 27

In the whirlpool tub and wash bowls in master bathroom

Update by user Mar 27

Fill 72oz bottle

Original review posted by user Mar 27

When we first bought the house with this rain soft product both systems the first thing that happened it overflowed flooded in my home Ruined my carpet . second thing the drinking water did not feel a 72 ounce bottle which the bladder collapse or got stuck .

the third problem we had was orange wings around the toilet stool and dirty water running in the whirlpool tub and in our washing machine there was a dirty ring from washing clothes and we asked him about it and they gave us some lame excuse and it shouldn't be when you call these people for service they give you A window time 10 o'clock to 1 PM and say the person is supposed to call you. never got call and then a rude woman by the name of Tracy Higgins @ Home Depot says that she's the big boss very rude lady tells me that they don't have to come out until 1 o'clock but I wanted a call you don't even get a call some customer service telling a falsehood like she's a boss and if she is they need to get somebody else this is why companies go under and this is what broke the camels back their whole system rain soft system cost us about $1400 because we thought it was a water leak in our yard or in our house come to find out this is the same product that has been giving us all of these problems all alone and that's what we have to pay a plumber due to this very Product I think everyone needs to read these complaints from customers because I wished I had because I never would have bought this particular system we would've went with some other dealer and we wouldn't be having this headache

Product or Service Mentioned: Rainsoft Water Conditioning System.

Reason of review: Bad quality.

Monetary Loss: $1400.

Preferred solution: Full refund.

I didn't like: Poor product.

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