Reply by Rainsoft

We have discussed this issue with our distributor in South New Jersey. The distributor has contacted the customer and has gone over the suggested maintenance for his equipment and advised him as to the standard service rates charged to perform said maintenance. It is our understanding that the customer may have spoken with a different distributor in the adjoining region; in many instances, distributors can offer different equipment packages and charge different service rates based upon their individual equipment packages. At this time, our South New Jersey distributor is waiting to hear back from the customer to schedule their service. If you have any questions regarding this post or any other please contact us at
Bellmawr, New Jersey
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

We just learned from one of your salesmen that we were scammed into paying almost double the price through a rep that came to us from Home Depot. It is shocking that HOME DEPOT let this go on and even if they caught the people that are doing this, they did not warn customers or attempt to reach out to resolve the issue.

Shocking that a major corporation would rip you off like that especially when the company talks customers into starting HOME DEPOT credit accounts to pay for the system.

Now ATLANTIC WATER PRODUCTS are trying to charge us over $700 for services that we learned should cost $350. How do we resolve this issue and maintain our warranty? Are other people in South Jersey going through the same issue?

What ever you do, find a rainsoft distributor before getting service.

They know about the scams and try to resolve them. Thanks,

Product or Service Mentioned: Rainsoft Water Conditioning System.

Reason of review: Pricing issue.

Monetary Loss: $3800.

Preferred solution: Let the company propose a solution.

I liked: Lifetime warranty.

I didn't like: Being ripped off.

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