State: California Clear all filters (16 of 255 reviews match)
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Rainsoft - Employee does not care about the customer need
Rainsoft - Employee does not care about the customer need
After some difficulties with our dealer getting in touch with Eduardo, this matter has been addressed. Our dealer sent us the following response from Eduardo: Good morning Ruth. I just want to thank you for hearing me out and listen to my issues. I'm very happy...
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#1232897
We purchased the EC5 with the drinking water system. WOW! Ive owned water softeners before but ive never had water like this! There truly is a huge difference between water treatment companies and equipment. We are RainSoft customers for life. Chris our salesman was...
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Rainsoft's reply to:

Upon receipt of this complaint, our servicing dealer in Fresno called and emailed Mr. Smith. Unfortunately they cannot locate the service file until they know the customer’s address. Another email was sent to Mr. Smith on January 21st in an effort to address his...
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The Rainsoft System failed after 15 months in service., I contacted the dealer/installer and was told the warranty was void because of a change in ownership of the home. I did not know how to contact Rainsoft directly, so I vented on Pissed Consumer. I was pleasantly...
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#672592
Rainsoft's reply to:

We have been informed by our RainSoft distributor, Quality Home Services, in Bakersfield, California, that they have contacted the customer and have addressed their concerns. It was explained to them that filters and any service charges are not included in the purchase...
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#625352
Rainsoft's reply to:

We have received a copy of the service invoice from our RainSoft distributor in Victorville, California. Based on the information we have been provided, the charges in question do not add up with the invoice. We can only assume that other charges such as labor and...
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#582522
We contacted the RainSoft distributor for Temple City, California and this was their response: Mrs. Hu was not aware that the company she originally purchased the RainSoft product from in Ohio and our company, Lifetime Solutions are unrelated companies, we just sell...
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Rainsoft's reply to:

At this time our distributor in Fresno, California has made all of the necessary repairs to the customer’s satisfaction. The customer is happy with the outcome and Fresno’s service manager will be following up with the customer again at the end of this week. If anyone...
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#540538
We never received our promised Home Depot gift card after jumping through hoops and waiting a year. It's the point and I feel scammed...
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Anonymous
Crical

Biggest purchase mistake we have made... The salesman had a silver tongue, and I wish we could turn back to a year ago and tell him to F* Off! We also didn't receive the promi...

#522181

Contact Rainsoft

Mailing Address:
RainSoft
101 S. Gary Avenue Roselle
Roselle, Illinois 60172
United States
Phone:
(847) 437-9400
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We were shopping at Home Depot and agreed to an in-home water testing demonstration by Rainsoft. After the demonstration, our sink leaked. I reported the problem to Rainsoft and they immediately sent out a plumber and fixed the problem. I was very impressed with how...
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