filters
state:
Show
city:
Show
product:
Show
We spoke to Ms. Wollenburg and discussed her concerns regarding soap products and the difficulty she has had with finding all natural, fragrance free soaps. We recommended that she contact Liquid Soap Products, Ltd., at www.GoHealthy360.com, who many of our...
Read more
#946196
RainSoft's reply to:

After speaking with our distributor in Iowa, it is our understanding that the brass valve body needs to be replaced, not the entire unit. The valve body is covered under warranty, but the labor involved to replace it is not. Therefore, there is no charge for the part...
Read more
I liked
  • Lifetime warranty
  • What i thought was a true lifetime warranty
I didn't like
  • Deceptive sales practices
#945688
RainSoft's reply to:

This is the second post we have received from this customer and apologize again for any difficulties she has experienced. In the previous post, the selling dealer responded to all of the customer’s comments and offered a free service call to verify the system is...
Read more
I didn't like
  • Sales tactics
  • No returns
  • Being ripped off
#943804
RainSoft's reply to:

We have discussed this issue with our distributor in South New Jersey. The distributor has contacted the customer and has gone over the suggested maintenance for his equipment and advised him as to the standard service rates charged to perform said maintenance. It is...
Read more
Bellmawr, New Jersey
I liked
  • Lifetime warranty
I didn't like
  • Being ripped off
#934317
You have reached the manufacturing facility and appreciate this opportunity to provide assistance. Our distributor in Tennessee has spoken with Tori and has assured us that their conversation went well and she is satisfied with the outcome. Further, the dealer has...
Read more
The equipment installed in the customer’s home will not cause a noticeable increase their electric bill. The EC5 water conditioner uses about as much electricity as an electric clock and the AirMaster air purification system uses about as much electricity as a 100...
Read more
I didn't like
  • Deceptive sales practices
  • Product quality and representation
#878380
I have just purchased a rainsoft whole home system and I love it. The managers of the company are great they helped me out right away with any concerns I had, The customer service rep was great she scheduled me super fast and got a tech out that same day and the...
Read more
Anonymous
Anonymous

Wait until the system starts failing and then the installer tells you that he no longer works for Rainsoft and that it's going to cost you twice as much to get it fixed if you...

#872670
RainSoft's reply to:

We were finally able to personally speak to Mr. Currie today. We understand his frustration and acknowledge that some of the information he was given was not accurate. We have been in touch with our distributor for Lake Worth, Florida, who will be in touch with Mr....
Read more
We reached out to our distributor in Florida regarding this matter and they have informed us that since the system was installed in 2009, Mr. Mairs has had regular maintenance on his equipment. Typically with problem water applications, yearly maintenance is...
Read more
Heathrow, Florida
#846028
At this time we are looking into this matter with our distributor in Columbus, OH. We apologize for the difficulties the homeowner has experienced and, where we haven’t received confirmation of what may have failed on the equipment, we do feel this may be a product...
Read more
I didn't like
  • Cost of maintenance
  • Problems created by system with hot water tank
#844716