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RainSoft's reply to:

We have discussed this matter with the local distributor and based on the length of time that has transpired since the last service call, a service fee would be quoted. Once the dealer was able to assess the situation and determine the cause of the leak, the dealer...
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RainSoft's reply to:

Thank you for contacting RainSoft. We appreciate the opportunity to address your concerns regarding our warranty and, more specifically, the brass valve that is part of your water conditioner. This valve is no longer in production, although we maintain a small supply...
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I liked
  • Customer service overnighted a new head to distributer
I didn't like
  • Local distributer reminds me of a used car salesman
#994622
RainSoft's reply to:

Our distributor has addressed the customer’s main concern, which was that he believed he had a 90-day deferment. The dealer apologized that this may not have been clearly conveyed to the customer, although, when the finance represented visited him at his home to...
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I didn't like
  • Bad customer service
  • Exp we had
  • Being ripped off
#981760
RainSoft's reply to:

We have discussed this matter with our distributor in Florida and have been advised that the problem was not with the reverse osmosis, but with their refrigerator. Our dealer has stated that the water from the reverse osmosis faucet had perfect pressure, but the...
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#968784
We have discussed this issue with our distributor in Alabama. The distributor met with the Sanderson’s on November 11th to demonstrate our water treatment system. After the demonstration, the Sanderson’s filled out a credit application completely and a work order,...
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I didn't like
  • Mislead misguided
  • How sneaky they are
#954984
We spoke to Ms. Wollenburg and discussed her concerns regarding soap products and the difficulty she has had with finding all natural, fragrance free soaps. We recommended that she contact Liquid Soap Products, Ltd., at www.GoHealthy360.com, who many of our...
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#946196
RainSoft's reply to:

After speaking with our distributor in Iowa, it is our understanding that the brass valve body needs to be replaced, not the entire unit. The valve body is covered under warranty, but the labor involved to replace it is not. Therefore, there is no charge for the part...
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I liked
  • What i thought was a true lifetime warranty
  • Lifetime warranty
I didn't like
  • Deceptive sales practices
#945688
RainSoft's reply to:

This is the second post we have received from this customer and apologize again for any difficulties she has experienced. In the previous post, the selling dealer responded to all of the customer’s comments and offered a free service call to verify the system is...
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I didn't like
  • No returns
  • Being ripped off
  • Sales tactics
#943804
RainSoft's reply to:

We have discussed this issue with our distributor in South New Jersey. The distributor has contacted the customer and has gone over the suggested maintenance for his equipment and advised him as to the standard service rates charged to perform said maintenance. It is...
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Bellmawr, New Jersey
I liked
  • Lifetime warranty
I didn't like
  • Being ripped off
#934317
You have reached the manufacturing facility and appreciate this opportunity to provide assistance. Our distributor in Tennessee has spoken with Tori and has assured us that their conversation went well and she is satisfied with the outcome. Further, the dealer has...
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