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Rainsoft's reply to:

We spoke with our distributor in Florida regarding the following water test and the amount of the gift card offered. The dealer has spoken with the consumer regarding this matter and offered them a gift, in addition to the standard $25 Home Depot gift card, which they...
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#1115970
Rainsoft's reply to:

It appears the system was purchased late September 2016, not 2017. The EC5 water conditioner comes with a limited lifetime warranty, which includes the treatment tank, valve, brine tank, resin and electrical components. The warranty is for the first purchaser and is...
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Rainsoft's reply to:

We spoke with Mr. Patel a few weeks ago and discussed the service he received from our distributor in Florida and answered his questions regarding his system and the upgrade that was performed on it. We provided Mr. Patel with additional information for his system, via...
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Rainsoft's reply to:

We have made several attempts to contact the following customer, but unfortunately we have been unsuccessful in receiving a response. As the manufacturer of RainSoft water treatment equipment, we stand ready and willing to address any issues concerning our equipment,...
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#1081039
Rainsoft's reply to:

Our distributor commented, We would be happy to review any “better pricing” The customer refers to in his complaint. As you are aware, pricing has increased over the years and a customer that purchased a well equipment package 2 years ago, would have spent less than...
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#1071163
Thank you for contacting RainSoft. We appreciate this opportunity to address this matter with our distributor in Florida. At this time, it is our understanding the dealer has removed the customer’s information from their computer system, thereby eliminating any...
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#1026560
Rainsoft's reply to:

After reviewing this matter with our distributor in Kansas, it appears the customer replaced their existing water softener with a RainSoft system approximately 3 years ago. At that time, the existing drain line was used, since it was in an area of the basement that...
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#1020374
Rainsoft's reply to:

We have been in contact with our dealer in Orlando concerning your ongoing issues. According to the dealer, they have had difficulties getting in touch with you. If possible, our dealer would like to hear from you in order to schedule an appointment for one of their...
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#1014607
Rainsoft's reply to:

We have discussed this matter with the local distributor and based on the length of time that has transpired since the last service call, a service fee would be quoted. Once the dealer was able to assess the situation and determine the cause of the leak, the dealer...
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Rainsoft's reply to:

Thank you for contacting RainSoft. We appreciate the opportunity to address your concerns regarding our warranty and, more specifically, the brass valve that is part of your water conditioner. This valve is no longer in production, although we maintain a small supply...
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#994622