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We reached out to the selling dealer, who said they don’t show any record of having problems with this customer in the last 5 years. The dealer did acknowledge being late for this most recent service appointment and agreed they should have called the customer to make...
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#1220325
Rainsoft's reply to:

We are sorry the consumer had a poor experience with one of our distributors and would love a chance to discuss this further and see if there is anything we can do to help. We have reached out to the consumer but unfortunately, they have failed to respond to our...
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#1209862
Rainsoft's reply to:

The customer recently received service from our authorized dealer in Michigan and submitted the following feedback to us: I am thrilled with the service I received from Simply Water who is a distributor for RainSoft. My complaint was with Titan Marketing, who is no...
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#1182592
Rainsoft - Approved to not approved in less than 24 hours
Since making our distributor aware of this complaint, they have been in touch with the customer and have addressed her concerns. We have been assured her gift cards have been mailed and the customer is satisfied and still interested in RainSoft. If you have any...
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#1182087
Rainsoft's reply to:

The customer’s concerns have been addressed by their local distributor. At this time the customer has received their gift card and a technician has been to their house and verified their equipment is working properly. The dealer has reported that everything has met...
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#1176457
Rainsoft's reply to:

We tried reaching out to the customer regarding this complaint but unfortunately, we never received a response. We spoke with the authorized service agent in Sartell, MN., who has a record of servicing this customer in 2013 for a filter change. The original distributor...
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#1155573
Rainsoft's reply to:

We contacted our dealer in Michigan regarding Mr. Muller’s comments and concerns surrounding the installation of his equipment. Our dealer quickly contacted the customer and discovered he had been calling the wrong phone number for his dealership. Our dealer visited...
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#1127182
Rainsoft's reply to:

We have discussed this matter with our dealer and they have assured us they have been working diligently with this customer since problems arose in July 2017. The system was originally installed in 2013 and now, due to changes with the well water, the sulfur levels...
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#1125471
Rainsoft's reply to:

We spoke to our dealer located in Lexington, KY., regarding this matter. According to the dealer, they did discuss the warranty with the customer and gave her options regarding warranty replacement and/or upgrading, which included additional incentives to make-up for...
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Rainsoft's reply to:

We spoke with our distributor in Florida regarding the following water test and the amount of the gift card offered. The dealer has spoken with the consumer regarding this matter and offered them a gift, in addition to the standard $25 Home Depot gift card, which they...
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#1115970