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Rainsoft's reply to:

The customer’s concerns have been addressed by their local distributor. At this time the customer has received their gift card and a technician has been to their house and verified their equipment is working properly. The dealer has reported that everything has met...
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#1176457
Rainsoft's reply to:

We tried reaching out to the customer regarding this complaint but unfortunately, we never received a response. We spoke with the authorized service agent in Sartell, MN., who has a record of servicing this customer in 2013 for a filter change. The original distributor...
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#1155573
Rainsoft's reply to:

We contacted our dealer in Michigan regarding Mr. Muller’s comments and concerns surrounding the installation of his equipment. Our dealer quickly contacted the customer and discovered he had been calling the wrong phone number for his dealership. Our dealer visited...
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#1127182
Rainsoft's reply to:

We have discussed this matter with our dealer and they have assured us they have been working diligently with this customer since problems arose in July 2017. The system was originally installed in 2013 and now, due to changes with the well water, the sulfur levels...
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#1125471
Rainsoft's reply to:

We spoke to our dealer located in Lexington, KY., regarding this matter. According to the dealer, they did discuss the warranty with the customer and gave her options regarding warranty replacement and/or upgrading, which included additional incentives to make-up for...
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#1121728
Rainsoft's reply to:

We spoke with our distributor in Florida regarding the following water test and the amount of the gift card offered. The dealer has spoken with the consumer regarding this matter and offered them a gift, in addition to the standard $25 Home Depot gift card, which they...
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#1115970
Rainsoft's reply to:

It appears the system was purchased late September 2016, not 2017. The EC5 water conditioner comes with a limited lifetime warranty, which includes the treatment tank, valve, brine tank, resin and electrical components. The warranty is for the first purchaser and is...
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Rainsoft's reply to:

We spoke with Mr. Patel a few weeks ago and discussed the service he received from our distributor in Florida and answered his questions regarding his system and the upgrade that was performed on it. We provided Mr. Patel with additional information for his system, via...
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Rainsoft's reply to:

We have made several attempts to contact the following customer, but unfortunately we have been unsuccessful in receiving a response. As the manufacturer of RainSoft water treatment equipment, we stand ready and willing to address any issues concerning our equipment,...
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#1081039
Rainsoft's reply to:

Our distributor commented, We would be happy to review any “better pricing” The customer refers to in his complaint. As you are aware, pricing has increased over the years and a customer that purchased a well equipment package 2 years ago, would have spent less than...
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#1071163