At this time Mr. Kemp’s concerns have been addressed. Our Technical Support Manager was able to identify the problem. Mr. Kemp was experiencing and at this we time, we trust that his RainSoft system is now working properly.Please see Review #672592:...Read more
We spoke with both the customer and their local dealer. The customer was not aware that they could change the filters themselves and not incur the expense of a technician to come out to their home. We asked their local dealer to contact them and present the customer...Read more
I hope you have got your issue resolved, but if not, please contact me and I will help you out. You mentioned you bought a Brita pitcher to help lower the TDS. Unfortunately, that type of treatment will not lower TDS. It will only remove taste and odor primarily due...Read more
As the manufacturer, we have no control over local finance company rates; however if you are not receiving the quality service you deserve, I will be happy to step in and help you get your system working and this issue addressed. You can reach me at...Read more
Just wanted to make you aware of some information about RainSoft's marketing practices. Right now, RainSoft's marketing team is desperately trying to change what consumers and potential employees see when they google "RainSoft." What the new...Read more
This issue should not have happened. The $20 Home Depot card is for you allowing the representative into your home and showing you our products. Whether you buy or not, the gift card is yours. I'm sorry your experience was not what it should have been. If you...Read more
I have made several attempts to contact this customer. Unfortunately I have not received a reply so I am not able to help resolve any outstanding issues. I will response to a few of their comments. Most distributors offer soap products with a purchase of equipment...Read more
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