Our dealer in Indianapolis was authorized by us to perform a no charge service for the customer two months ago, which at that time they assured us the water conditioner was working properly. The water had tested soft and we have confirmed this with the customer. We...Read more
We appreciate this opportunity to be of assistance and to address this ongoing issue. We have been in touch with the owner of the RainSoft dealership in Indianapolis, who took it upon himself to visit with this customer and provide the necessary service to properly...Read more
I spoke to the following customer today regarding his complaint. It appears he had contacted a non RainSoft representative who gave him incorrect information regarding his system. Parts are still available for his system and I have placed an order for the parts he...Read more
We appreciate this opportunity to be of assistance but unfortunately after numerous voice messages, which we have left for the customer, we have yet to hear back from him. After reviewing this matter and the customer’s agreement, we stand willing to help our customer...Read more
We spent a fortune on a Rainsoft water system and it has never worked!! We complained that our appliances and tubs were turning orange and they came out and said the rust remover was not working... They said they fixed it after $300! It was not fixed! They came...Read more
I am pleased to report that this issue has been resolved. I have had several emails and phone communications with the consumer and their local dealer. It was clear there was a communication problem and some frustrations expressed on both sides. The local dealer did...Read more
We appreciate your comments and as always welcome the opportunity to address fair criticism. As the manufacturer of RainSoft water treatment equipment, we take great pride in the products and services that our independent authorized dealers offer their customers. As...Read more
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