Product: Rainsoft Filtration System Clear all filters (0 of 7 reviews match)
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Rainsoft's reply to:

Our dealer in Longview, Texas tried contacting Mr. Tesi on 11/21 and again on 11/27. The dealer left messages both times but has not received a call back. They mailed a letter to the customer on 11/29 since they have been unable to reach him by phone. To date, the...
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Product
Rainsoft Filtration System
#1402635
Resolved
Rainsoft - Employee does not care about the customer need
Rainsoft - Employee does not care about the customer need
After some difficulties with our dealer getting in touch with Eduardo, this matter has been addressed. Our dealer sent us the following response from Eduardo: Good morning Ruth. I just want to thank you for hearing me out and listen to my issues. I'm very happy...
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Product
Rainsoft Filtration System
#1232897
Rainsoft's reply to:

We have discussed this matter with the local distributor and based on the length of time that has transpired since the last service call, a service fee would be quoted. Once the dealer was able to assess the situation and determine the cause of the leak, the dealer...
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Product
Rainsoft Filtration System
#1004212
My wife and I moved into a home with a pre-existing rainsoft already installed that was working for almost two years before it needed maintenance. We researched other companies prices and decided to try for repairs on this machine. I watched the technician do the...
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Product
Rainsoft Filtration System
#863767
Reply to reviews
I reached out to this customer a few times with no response. The following is my communication to her. If you anyone has any questions about this post or any other issues you can contact us at customerfocus@rainsoft.com My name is Scott Harmon, I am the director of...
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Product
Rainsoft Filtration System
#313085
Rainsoft's reply to:

The following was added by the author and I am pleased we had a great outcome. I was contacted by Scott Harmon and he was able to work out a deal with my local dealer for a free appointment and upgrade for my system. They missed the first appointment date; however, the...
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Product
Rainsoft Filtration System
#260703
My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized...
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Product
Rainsoft Filtration System
#166637