Product: Rainsoft Warranty Clear all filters (7 of 7 reviews match)
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RainSoft's reply to:

Our distributor commented, We would be happy to review any “better pricing” The customer refers to in his complaint. As you are aware, pricing has increased over the years and a customer that purchased a well equipment package 2 years ago, would have spent less than...
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Product
Rainsoft Warranty
#1071163
RainSoft's reply to:

After speaking with our distributor in Iowa, it is our understanding that the brass valve body needs to be replaced, not the entire unit. The valve body is covered under warranty, but the labor involved to replace it is not. Therefore, there is no charge for the part...
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Product
Rainsoft Warranty
I liked
  • Lifetime warranty
  • What i thought was a true lifetime warranty
I didn't like
  • Deceptive sales practices
#945688
RainSoft's reply to:

Scott Harmon assisted with getting in contact with the RainSoft dealer about my issue. An operations manager, Jason Spinney, contacted me and discussed my situation and offered to have a tech come out and fix/replace the system. He stated they would come out the very...
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Product
Rainsoft Warranty
#369108
RainSoft's reply to:

I am pleased to report that this issue has been resolved. I have had several emails and phone communications with the consumer and their local dealer. It was clear there was a communication problem and some frustrations expressed on both sides. The local dealer did...
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RainSoft Osceola, Indiana
Product
Rainsoft Warranty
#264115
RainSoft's reply to:

My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized...
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Product
Rainsoft Warranty
#187599
RainSoft's reply to:

This person's poor experience may have been avoidable. We would have been happy to assist with the problem with the motor and water bill. His comment about the letters from happy customers being untrue is inaccurate. While this site and others give people a place to...
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Product
Rainsoft Warranty
#160390
RainSoft's reply to:

This person's poor experience may have been avoidable. We would have been happy to assist with the problem with the motor and water bill. His comment about the letters from happy customers being untrue is inaccurate. While this site and others give people a place to...
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Product
Rainsoft Warranty
#160283