Rainsoft Reviews and Complaints
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After some difficulties with our dealer getting in touch with Eduardo, this matter has been addressed. Our dealer sent us the following response from Eduardo: Good morning Ruth. I just want to thank you for hearing me out and listen to my issues. I'm very happy...
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Since receiving this correspondence, we have been working diligently with our dealer and with the customer to properly address this matter. The dealer informed us on April 11th that they were at the customer’s home to inspect the equipment and make any necessary...
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We reached out to the selling dealer, who said they don’t show any record of having problems with this customer in the last 5 years. The dealer did acknowledge being late for this most recent service appointment and agreed they should have called the customer to make...
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We are sorry the consumer had a poor experience with one of our distributors and would love a chance to discuss this further and see if there is anything we can do to help. We have reached out to the consumer but unfortunately, they have failed to respond to our...
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The customer recently received service from our authorized dealer in Michigan and submitted the following feedback to us: I am thrilled with the service I received from Simply Water who is a distributor for RainSoft. My complaint was with Titan Marketing, who is no...
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Since making our distributor aware of this complaint, they have been in touch with the customer and have addressed her concerns. We have been assured her gift cards have been mailed and the customer is satisfied and still interested in RainSoft. If you have any...
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The customer’s concerns have been addressed by their local distributor. At this time the customer has received their gift card and a technician has been to their house and verified their equipment is working properly. The dealer has reported that everything has met...
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We tried reaching out to the customer regarding this complaint but unfortunately, we never received a response. We spoke with the authorized service agent in Sartell, MN., who has a record of servicing this customer in 2013 for a filter change. The original distributor...
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We contacted our dealer in Michigan regarding Mr. Muller’s comments and concerns surrounding the installation of his equipment. Our dealer quickly contacted the customer and discovered he had been calling the wrong phone number for his dealership. Our dealer visited...
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We spoke to our dealer located in Lexington, KY., regarding this matter. According to the dealer, they did discuss the warranty with the customer and gave her options regarding warranty replacement and/or upgrading, which included additional incentives to make-up for...
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