RainSoft

No pressure getting my RO water into the refrigerator and counter faucet Been Been a customer for over 12 years

Water line came a loose under the sink and water ran out rapidly I turned system off for now to see if it can be repaired

On 10/02/2021 we had an in-home water quality demonstration with Ray Pauchek. We were very impressed with his knowledge of the areas water quality and the capability of your systems.

Using less soaps and detergents along with not having to use rinse aids in the dishwasher is exciting! We readily agreed to a treatment system and were advised that you guys would come back out to retest the water after installation. I started gathering all the laundry soaps, scent boosters, fabric softeners and dishwasher rinse aids to give away.

We were also sold on your CleanStart system and immensely excited by the technology! Ray explained how you really only need to use the rinse cycle on the machine for optimal cleaning, that he has not used laundry detergent or fabric softener in years and that clean clothes shouldnt smell like laundry soap or fabric softener if they were truly clean.

Understanding the concept of NOTHING left behind in the fabric after washing was eye opening and we told everyone we knew about it.

Installation of both systems was a rough day. The installer advised that the sales consultant (Ray, Im assuming) did not advise the distance from the water meter correctly and that they would have to leave and come back after they finished another scheduled job. They were out front, in the dark, digging a trench until nearly 11pm that night.

I started noticing that the dishes were soaking wet after the heated dry cycle ended in the dishwasher and contacted our home builder because it is a brand new home, with brand new appliances. They opened a ticket with Samsung and we were advised that the dry cycle does not work without using a rinse aid in the dishwasher so now Ive gone out and purchased more Jet Dry, since we obviously need it.

I started noticing that some of our clothes smelled funny kind of like sweat, kind of musty, kind of like when you leave them in the washer for days before putting them in the dryer.

I did a deep clean/sanitize cycle on the washing machine. I released the drain on the bottom of the machine and scrubbed it out. I bought a special washing machine cleaning kit. I became neurotic about the time clothes sat in the washer before being transferred to the dryer.

All of these things I tried over time and through the holidays and vacations and life in general, to no avail. I then figured Id have the conversation with Ray (or someone else) when he came back to retest the water for quality. That never happened.

I reached out with my concerns on 1/4/22 (holidays are over, family has all flown back to where they live, husband is recovered from surgery, oldest daughters wedding is over and life has settled down). The person who answered the phone said Hello, like I was calling her personal phone, no business name, not how can I help you, just hello.

She set up an appointment to have a technician check the CleanStart and to perform the retest on the water.

I was not able to be here when the technician came out but my husband and adult daughter were. The technician checked the CleanStart and advised that even though the sales pitch is that you no longer have to use laundry soap, him and his boss advise that you still use it to get your clothes clean. He advised that he would have his boss or someone reach out to me to further explain and left the house without testing the water.

Now, Im upset. No one has called me.

Im using the (diluted) super concentrated laundry soap in my washing machine and my clothes still smell. Im purchasing scent booster products and my clothes still smell. Im switching to a quick wash cycle in the washer and then a full normal cycle in the washer and my clothes still smell. The only way to get rid of the smell is to run the washer with hot water effectively bypassing your CleanStart product.

So who lied?

Did Ray lie about the CleanStart system in his own home? Did the company lie about how this system is so great that even Marriott hotels use it? Surely, the whole sales pitch (as your technician called it) cant be a lie, can it? THE MONEY-SAVING, ECO-FRIENDLY, DETERGENT-LESS LAUNDRY SOLUTION on the cover of your pamphlet cant all be untrue, can it?

Is anyone ever going to come back to retest the water?

Is someone going to come out and fix this CleanStart to make it operate as advertised or is someone going to refund our money and come pick this thing up?

Now, I am not going to say Im one of those customers that screams Im going to tell everyone I know about it about this bad experience BUT your company is well aware of word of mouth, which is why you have such a robust Rainsoft Ambassador Program. Six units within three years = 100% reimbursement of all equipment is a pretty good referral program but I highly doubt the eight homes under construction on my street alone will be getting the sales pitch from me.

Charging me double than my 1st Rainsoft equipment. Manager was nasty disposition. I let him no I will get a Rainsoft system.

We changed our faucet and now the drinking water tank is not filling up. There is water flow and the tank has pressure

After having a Rainsoft system installed, Rainsoft disowns you. I have been scheduled 3 (Three) times for an annual service check.

Three times they failed to show up. Calls are ignored or I get transferred and the lines goes dead. Everyone I spoke to said I have the wrong department and transferred me to someone else. This is the WORST company to do business with.

Putting it mildly, Rainsoft SUCKS!

You can take this post for what it's worth, you've been warned. I will NEVER purchase any product from Rainsoft again.

I need servicing for my RainSoft unit.

One year to date, on the purchase of our $4000.00 RAINSOFT water purification system and

Reverse Osmosis System we needed a tune up which would COST US $165.95 and $205.00 for new filters on Reverse Osmosis . WHAT????

At 1 year old? Are you kidding me?

Thats what we get for our lifetime warranty?Totally blew this in our sales pitch.

EVERY YEAR !!!! Who pays for a FREE LIFE TIME WARRANTY?

Consumers who buy from RAINSOFT!

I need service and the customer service number just keeps making stupid offers I am not interested in. I need to speak to someone regarding service on my water softener!!!!!

Person selling Medical Alert Rain soft was not on the line

I'm disappointed that my RainSoft unit died out less than 5 years of having it installed, I needed to replace it for another $1200.00 and I'm not very happy.

Service person came 30 min earlier and didnt call

My boyfriend and I signed up to get our free water test and we won a 25 dollar gift. They assured us that we did not have to purchase any that the water test was free and the salesman would bring the gift card.

They did not show up for our first appointment and rescheduled us and said we would receive a 50 dollar gift card instead. The guy came and did our free water test and was very nice and polite. We were interested in the system just not right away that we just moved in and needed to figure out bills first that later down the road we would. After they non-stopped called us to get us to purchase their system we quit answering and we told them we did not want to purchase at the moment.

After a 3-hour water test the salesman did give us our paper to fill out for our gift card but needless to say if you don't buy their system right away they don't send you your gift card...

What a scam. Will not be purchasing their system after the way we were treated!