
RainSoft Reviews
Satisfaction analysis
196
Company responses
43
Customer testimonials
Line broke under sink
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Lack of Results
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Trying to purchase another system
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Verified Reviewer New ReviewerFraud
Terrible service, called office for weeks to get someone to come out and look at our system, no response or call back after several messages left. I cant believe we paid over $5000 for this system that doesnt even seem to filter or soften the water like the scam artist sales member showed us with his smoke and mirrors show. I know because I tested the water quality after installation and compared it to the hose water from outside and they were basically almost exactly the same. These guys are legitimately scam artist and should be taken to court. I got asked again to take a water test through Home Depot and Rain Soft Water systems. So I took the test with their system in place, fairly sure of the results. They of course called me back and told me I had hard water, not knowing their system was in place in our home. So I let the agent give their whole sales gimmick and then said that is funny because I currently have your system in place and now you are telling me I have really hard water and your system is not working?! She apologized several times and was fairly speechless. All in all they were caught with their pants down and yes I plan to take this up the ladder!
User's recommendation: DO NOT BUY!!! THIS COMPANY IS A FRAUD!
3 comments
ID
Cons
- Poor product
- High pressure sales tactics
- Poor customer service
Loss
$5700
Preferred solution
Full refund or replacement with something that actually works as the original sales agent told us(filters and softens water).
Drinking water tank not filling up
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Lousy service, unreliable
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Servicing
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Lifetime warranty we found out after sale costs us $165.95 a year to keep warranty!!!!
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I need to speak to a live person
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Would like to get rain soft service and account activated
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Disappointed in "lifetime" warrenty
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Reschedule appointment
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Terrible customer service
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Service
Rainsoft Sales Representative
Lost numbers for Salt level, capacity @ hardness, also need i block of Salt as we had mold in our downstairs bedroom and everything was tossed out.
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Problem with my system
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RainSoft
Thumbs up to this review. Go somewhere else. The price you pay is NOT worth it.
Don't believe my system works AT ALL. LOUSY, EXPENSIVE, RUDE service.
I'm having them take the whole system out of my house .