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What Their Customers Are Saying ?

Rainsoft - Good experience

Rainsoft
It was expensive but I'll say I think that it was worth it. I've had the system for about 5 years. The grout in my shower was turning discolored until I got rainsoft and that completely stopped all deterioration. Also the shower heads and faucets all over the house were getting corroded due to our city water, but have completed stopped and have been restored to previous condition. The water is great to the taste so all in all worth it.... Read more

Rainsoft Ec5 Water Conditioning System Review from Lake Elsinore, California

Rainsoft
We purchased the EC5 with the drinking water system. WOW! Ive owned water softeners before but ive never had water like this! There truly is a huge difference between water treatment companies and equipment. We are RainSoft customers for life. Chris our salesman was amazing! Very knowledgeable and honest. I highly recommend RainSoft to all of my Arizona neighbors. Read more

Rainsoft - Water tastes great!

Rainsoft
I have had the Rainsoft water treatment and the Clean Start laundry system for a month now. It is all they said it would be and more. The installers had to deal with my 70-year old plumbing. They took great care of my grass so that it would look nice after being dug up for the installation. My hair and skin have not looked this good in decades. I save a lot of money not having to use hot water for laundry (more than 50% on gas saving). I... Read more
Rainsoft - Employee does not care about the customer need
Rainsoft - Employee does not care about the customer need
After some difficulties with our dealer getting in touch with Eduardo, this matter has been addressed. Our dealer sent us the following response from Eduardo: Good morning Ruth. I just want to thank you for hearing me out and listen to my issues. I'm very happy...
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#1232897
Rainsoft's reply to:

Since receiving this correspondence, we have been working diligently with our dealer and with the customer to properly address this matter. The dealer informed us on April 11th that they were at the customer’s home to inspect the equipment and make any necessary...
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#1228625
We reached out to the selling dealer, who said they don’t show any record of having problems with this customer in the last 5 years. The dealer did acknowledge being late for this most recent service appointment and agreed they should have called the customer to make...
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#1220325
Rainsoft's reply to:

We are sorry the consumer had a poor experience with one of our distributors and would love a chance to discuss this further and see if there is anything we can do to help. We have reached out to the consumer but unfortunately, they have failed to respond to our...
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#1209862
Rainsoft's reply to:

The customer recently received service from our authorized dealer in Michigan and submitted the following feedback to us: I am thrilled with the service I received from Simply Water who is a distributor for RainSoft. My complaint was with Titan Marketing, who is no...
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#1182592
Rainsoft - Approved to not approved in less than 24 hours
Since making our distributor aware of this complaint, they have been in touch with the customer and have addressed her concerns. We have been assured her gift cards have been mailed and the customer is satisfied and still interested in RainSoft. If you have any...
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#1182087
Rainsoft's reply to:

The customer’s concerns have been addressed by their local distributor. At this time the customer has received their gift card and a technician has been to their house and verified their equipment is working properly. The dealer has reported that everything has met...
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#1176457
Rainsoft's reply to:

We tried reaching out to the customer regarding this complaint but unfortunately, we never received a response. We spoke with the authorized service agent in Sartell, MN., who has a record of servicing this customer in 2013 for a filter change. The original distributor...
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#1155573
Rainsoft's reply to:

We contacted our dealer in Michigan regarding Mr. Muller’s comments and concerns surrounding the installation of his equipment. Our dealer quickly contacted the customer and discovered he had been calling the wrong phone number for his dealership. Our dealer visited...
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#1127182

Contact Rainsoft

Mailing Address:
RainSoft
101 S. Gary Avenue Roselle
Roselle, IL 60172
Phone:
(847) 437-9400
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Rainsoft's reply to:

We spoke to our dealer located in Lexington, KY., regarding this matter. According to the dealer, they did discuss the warranty with the customer and gave her options regarding warranty replacement and/or upgrading, which included additional incentives to make-up for...
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#1121728