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RainSoft's reply to:

We reached out to our dealer in Houston, Texas regarding Somer Thompson’s complaint, but unfortunately they had no record of her. To better assist Ms. Thompson, we reached out to her to verify her city and state to properly identify the selling dealer. We received the...
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RainSoft's reply to:

We have addressed this matter with our dealer who performed the presentation for the Truini’s. They have assured us that they will address this matter with the Truini’s and as of last week have left them two messages. In the meantime, the dealer has mailed out a gift...
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#836452
We have addressed this matter with our dealer in Florida and, according to their service manager, Ms. Thomas’s water tested zero grains soft upon arrival and the unit was found to be operating properly. There was a trace amount of chlorine in the water so carbon was...
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#830460
RainSoft's reply to:

We received the following response from our distributor who services Arlington, Texas: We have checked into this information and verified we did do a survey for this customer at our local Home Depot store. At the end of the survey we ask for their personal...
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I didn't like
  • Marketing tactics at home depot
#815873
In an effort to get a better understanding of Mr. Powell’s complaint, we spoke to him last week. Mr. Powell made it very clear to us that he doesn’t want to keep the water treatment system. He is not happy with the dealer and stated there is nothing we can do to make...
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In an effort to get a better understanding of Mr. Powell’s complaint, we spoke to him last week. Mr. Powell made it very clear to us that he doesn’t want to keep the water treatment system. He is not happy with the dealer and stated there is nothing we can do to make...
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#808801
RainSoft's reply to:

I must apologize for the events and I will call you to discuss it in more detail. As a brief overview, we received an approval on your loan for the water system and installed it for you with the best intentions. The lender has a legal right to review your paperwork...
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I liked
  • Lifetime warranty
  • Reverse osmosis system
I didn't like
  • Bad customer service - pricing
  • Deceptive sales practices
#808501
We followed up with the selling dealer regarding this matter and have been informed that as of this week, the customer’s interest is 2 yrs. no interest. It appears Home Depot has already addressed this matter as their records show no interest until March 11, 2017. The...
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RainSoft's reply to:

We have reached out to our dealer in Florida and at this time all of Mr. Soto’s concerns and issues have been addressed. We would like to point out that all of our distributors are independently owned and operated and it is our policy that we refer all of our...
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I didn't like
  • Total lack of customer service
  • Faulty product
  • Failing to keep their promise
#804819
RainSoft's reply to:

We have been in touch with our authorized dealer who services Upper Marlboro, Maryland. They provided us with a service order dated March 24, 2016 showing they provided the customer a service/maintenance call. The work order shows the customer is on city water, which...
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