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The equipment installed in the customer’s home will not cause a noticeable increase their electric bill. The EC5 water conditioner uses about as much electricity as an electric clock and the AirMaster air purification system uses about as much electricity as a 100...
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I didn't like
  • Deceptive sales practices
  • Product quality and representation
#878380
I have just purchased a rainsoft whole home system and I love it. The managers of the company are great they helped me out right away with any concerns I had, The customer service rep was great she scheduled me super fast and got a tech out that same day and the...
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Anonymous
Anonymous

Wait until the system starts failing and then the installer tells you that he no longer works for Rainsoft and that it's going to cost you twice as much to get it fixed if you...

#872670
RainSoft's reply to:

We were finally able to personally speak to Mr. Currie today. We understand his frustration and acknowledge that some of the information he was given was not accurate. We have been in touch with our distributor for Lake Worth, Florida, who will be in touch with Mr....
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We reached out to our distributor in Florida regarding this matter and they have informed us that since the system was installed in 2009, Mr. Mairs has had regular maintenance on his equipment. Typically with problem water applications, yearly maintenance is...
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Heathrow, Florida
#846028
At this time we are looking into this matter with our distributor in Columbus, OH. We apologize for the difficulties the homeowner has experienced and, where we haven’t received confirmation of what may have failed on the equipment, we do feel this may be a product...
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I didn't like
  • Problems created by system with hot water tank
  • Cost of maintenance
#844716
RainSoft's reply to:

We reached out to our dealer in Houston, Texas regarding Somer Thompson’s complaint, but unfortunately they had no record of her. To better assist Ms. Thompson, we reached out to her to verify her city and state to properly identify the selling dealer. We received the...
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RainSoft's reply to:

We have addressed this matter with our dealer who performed the presentation for the Truini’s. They have assured us that they will address this matter with the Truini’s and as of last week have left them two messages. In the meantime, the dealer has mailed out a gift...
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#836452
We have addressed this matter with our dealer in Florida and, according to their service manager, Ms. Thomas’s water tested zero grains soft upon arrival and the unit was found to be operating properly. There was a trace amount of chlorine in the water so carbon was...
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#830460
RainSoft's reply to:

We received the following response from our distributor who services Arlington, Texas: We have checked into this information and verified we did do a survey for this customer at our local Home Depot store. At the end of the survey we ask for their personal...
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I didn't like
  • Marketing tactics at home depot
#815873
In an effort to get a better understanding of Mr. Powell’s complaint, we spoke to him last week. Mr. Powell made it very clear to us that he doesn’t want to keep the water treatment system. He is not happy with the dealer and stated there is nothing we can do to make...
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