My wife and I purchased the rain soft water system and air filter system our salesman was great , we came to the agreement that he would make our 1st payment due 3 months out. Which was never relayed properly, we then get harassing phone calls from castle credit stating that our payment was past due.
Which was news to us. to make a long story short I called rain soft several times to resolve this matter. 2 months pass and still nothing is resolve. It was during the holiday season and me and my wife budgeted , the 3 month window was what was agreed upon but never relayed properly.
It has been a bad overall experience for me and my wife not to mention that it took them almost 2 months to finish the job. Meaning both water softener and air purifier.
Don't get us wrong we love the water , but somewhere along the line the ball was dropped and took way to long to be picked up. not to mention all the phone calls to rain-soft trying to resolve this matter.
Product or Service Mentioned: Rainsoft Customer Care.
Reason of review: Problems with payment.
Preferred solution: Let the company propose a solution.
I didn't like: Exp we had, Being ripped off, Customer service.